FAQ – Aaria London

Yes we do! We offer free shipping on all UK orders and free shipping worldwide on orders over £250.

We aim to dispatch all orders within 1 working day (other than solid gold). Please allow 1-2 days for UK delivery and 3-14 days for worldwide orders.

Please note international orders may be subject to additional import charges, once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.

We want to make sure you have all the information you need when ordering our fabulous jewelry to be delivered outside of the UK. Here's a quick rundown of import duties and taxes:

Import duties, taxes, and customs fees may apply to your order, and these charges are determined by your country's customs office. Unfortunately, we don't have control over these fees.

Important note: If you refuse to pay the import duties and want to return the package, please be aware that it doesn't guarantee a refund. The package must be accepted and import duties paid for first.

Afterward, you can request a return by emailing us at orders@aarialondon.com if you have any questions or need assistance, feel free to reach out.

If you choose to reject/refuse delivery due to customs fees there will be a £25 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable.

When you place an order that includes pre-order items, we ship your complete order once all items are in stock. This policy helps us ensure that you receive all your desired items together, reducing the environmental impact of shipping and offering a streamlined experience. If you want your ready to order pieces to arrive first, we kindly ask you place a separate order. We appreciate your understanding and patience in this process!

We want to ensure your complete satisfaction with your purchase from Aaria London.

Therefore, we offer free UK exchanges for products within 30 days of delivery. If you wish to exchange an item for another, please email us at orders@aarialondon.com with your name, order number, and the reason for returning the item(s).

We will provide you with a prepaid shipping label for the return shipment, making the exchange process hassle-free. Please note that all items should be returned in their original packaging.

However, for return and refund requests, the shipping cost will be covered by the customer. If you need to initiate a return for a refund, please follow the same process by emailing us at orders@aarialondon.com with your name, order number, and reason for returning the item(s).

Due to sanitary reasons, we regretfully cannot accept earring exchanges or returns unless they are faulty. We apologize for any inconvenience this may cause.

Important note: For international packages - if you refuse to pay the import duties and want to return the package, please be aware that refusing the package does not guarantee a refund. The package must be accepted and import duties paid for first. Afterward, you can request a return by emailing us at orders@aarialondon.com.

At Aaria London, we take great pride in the quality and craftsmanship of our jewelry. We want you to feel confident and satisfied with your purchase, which is why we offer a one-year warranty on all our jewelry items. This warranty covers any manufacturing faults that may cause the jewelry to break or become defective.

Warranty Coverage:
For a period of one year from the date of purchase, if your jewelry breaks due to a manufacturing fault, we will gladly exchange the item for a new one or provide you with store credit of equal value, if the item is no longer in stock. Please note that this warranty does not cover damages resulting from normal wear and tear, improper care, accidental damage, or misuse of the jewelry.

Warranty Claim Process:
To initiate a warranty claim, please follow these steps:

1. Contact our customer support team within the warranty period, providing your order details and describing the manufacturing fault or breakage.
2. Our team will guide you through the necessary steps and provide instructions on returning the item if required.
3. Once we receive the item and verify the manufacturing fault, we will promptly issue an exchange or store credit.

Important Considerations:
- Proof of purchase, such as an order confirmation or receipt, is required to validate the warranty claim.
- If the exact item is no longer available, we will offer a suitable alternative of similar value or provide store credit for future use.
- The warranty is non-transferable and applies only to the original purchaser.
- Any modifications or repairs performed by third parties without our authorization may void the warranty.

We believe in building long-lasting relationships with our customers, and this warranty is our commitment to your satisfaction and confidence in our jewelry. Please feel free to reach out to our customer support team info@aarialondon.com if you have any questions or need assistance with a warranty claim.