CHRISTMAS SHIPPING DATES
UK
To receive your order by 24th December, please place your order by:
Standard Shipping: Order by December 18th
Express Shipping: Order by December 19th
Next Day Shipping: Order by December 23rd (Next Day Delivery)
USA
To receive your order by 24th December, please place your order by:
USA Standard Shipping: Order by December 13th
USA DHL Express Shipping: Order by December 21st
Canada
To receive your order by 24th December, please place your order by:
Canada Standard Shipping: Order by December 13th (Subject to Canada Post Strikes)
Canada DHL Express Shipping: Order by December 21st
EU
To receive your order by 24th December, please place your order by:
EU Standard Shipping: Order by December 15th
AUSTRALIA & NEW ZEALAND
To receive your order by 24th December, please place your order by:
Australia & New Zealand DHL Express Shipping: Order by December 21st
Rest Of World
To receive your order by 24th December, please place your order by Dec 12th
SHIPPING
UK
Free Standard Shipping On Orders Over £100
Express Shipping:
1-2 Days
Royal Mail 24H Tracked
Standard Shipping:
3-5 Days
Royal Mail 48H Tracked
Special Shipping:
Next Day By 1pm (excludes Sunday)
Order before 2pm for Next Day Delivery before 1pm
EU & EUROPE
Free Standard Shipping On Orders Over £250
Taxes & Duties Now Included For EU orders
Standard Shipping:
3-7 Business Days With DHL Parcel
Netherlands: 2 -3 Days
Belgium 2 Days
Bulgaria 6-7 Days
Denmark 4-5 Days
Germany 3 Days
Estonia 5-7 Days
Finland 6-7 Days
France 4-5 Days
Greece 7-8 Days
Hungary 4-6 Days
Ireland 5-6 Days
Italy 5 Days
Croatia 5 Days
Latvia 7 Days
Lithuania 7 Days
Luxembourg 2 Days
Malta 8 Days
Austria 4 Days
Poland 3 Days
Portugal 6 Days
Romania 6 Days
Slovenia 5 Days
Slovakia 5 Days
Spain 4 Days
Czech Republic 3 Days
Sweden 4 Days
Norway & Switzerland:
For orders shipped to Norway and Switzerland, please note that import duties, taxes, and customs fees may apply. These charges are determined by your local customs authority and are the responsibility of the customer. To ensure a smooth delivery process, please be prepared to pay any applicable fees when your order arrives in your country. For more information about potential charges, we recommend contacting your local customs office.
USA
Free Standard Shipping On Orders over £250
DHL Express Shipping:
2-3 Business Days
Royal Mail / USPS Standard Shipping:
4-9 Business Days
For orders shipped from the UK to the USA, there are no import duties if the total order value is under $800.
Canada
Free Standard Shipping On Orders over £250
DHL Express Shipping:
2-3 Business Days
Royal Mail / Canada Post Standard Shipping:
4-9 Business Days
Australia & New Zealand
Free Standard Shipping On Orders over £250 / $480 AUD
DHL Express Shipping:
3-5 Business Days
Royal Mail - Australian Post Standard Shipping:
4-10 Business Days
UAE
Free Standard Shipping On Orders over £250
Standard Shipping:
3-5 Business Days
Rest Of World
Free Standard Shipping On Orders Over £250
Standard Shipping:
3-10 Business Days
SHIPPING QUESTIONS
DO YOU SHIP WORLDWIDE?
Yes we do! We offer free shipping on all UK orders and free shipping worldwide on orders over £250.
We aim to dispatch all orders within 1 working day (other than solid gold). Please allow 1-2 days for UK delivery and 3-14 days for worldwide orders.
Please note international orders may be subject to additional import charges, once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.
I HAVE PRE-ORDERD ITEMS IN MY ORDER. WHEN WILL MY ORDER SHIP?
When you place an order that includes pre-order items, we ship your complete order once all items are in stock. This policy helps us ensure that you receive all your desired items together, reducing the environmental impact of shipping and offering a streamlined experience. If you want your ready to order pieces to arrive first, we kindly ask you place a separate order. We appreciate your understanding and patience in this process!
DO YOU COVER IMPORT DUTIES & TAXES?
We want to make sure you have all the information you need when ordering our jewellery to be delivered outside of the UK & EU. Here's a quick rundown of import duties and taxes:
Import duties, taxes, and customs fees may apply to your order, and these charges are determined by your country's customs office. Unfortunately, we don't have control over these fees.
Important note: If you refuse to pay the import duties and want to return the package, please be aware that it doesn't guarantee a refund. The package must be accepted and import duties paid for first.
Afterward, you can request a return by emailing us at orders@aarialondon.com if you have any questions or need assistance, feel free to reach out.
If you choose to reject/refuse delivery due to customs fees there will be a £25 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable.
HOW LONG DOES SHIPPING TAKE?
We aim to dispatch all orders (other than solid gold) within 1-2 days. Please allow 1-2 days for UK delivery, and up to 2 weeks for worldwide deliveries.
Solid Gold items are made to order (just for you!) so please allow 4 weeks for dispatch.
WHY DO YOUR SOLID GOLD PIECES TAKE UP TO 4 WEEKS TO DISPATCH?
All our solid gold pieces are handmade made to order, just for you! Please allow up to 4 weeks for dispatch.
FREQUENTLY ASKED QUESTIONS
FOR MORE HELP, PLEASE CONTACT US VIA EMAIL: ORDERS@AARIALONDON.COM
WHAT IS THE COMPOSITION OF THE JEWELLERY?
Our jewellery is made from 925 Sterling Silver with an extra thick gold plating of either 14k or 18k Gold. We also offer 9k and 14k Solid Gold made to order pieces.
HOW DO I CARE FOR MY SILVER & GOLD PLATED JEWELLERY?
-Please remove jewellery before bathing, swimming & exercising
-Store jewellery pieces individually in a box or pouch
- Store in a dark & dry place when not using
-Avoid exposure to perfume, body lotions, makeup, hand sanitiser and harsh chemicals
See our full Care Guide here
WHICH PIECES ARE WATERPROOF?
Our Stainless Steel and Solid Gold pieces are waterproof, sweatproof and tarnish resistant.
WHAT IS COVERED BY YOUR ONE YEAR WARRANTY?
At Aaria London, we take great pride in the quality and craftsmanship of our jewelry. We want you to feel confident and satisfied with your purchase, which is why we offer a one-year warranty on all our jewelry items. This warranty covers any manufacturing faults that may cause the jewelry to break or become defective.
Warranty Coverage:
For a period of one year from the date of purchase, if your jewelry breaks due to a manufacturing fault, we will gladly exchange the item for a new one or provide you with store credit of equal value, if the item is no longer in stock. Please note that this warranty does not cover damages resulting from normal wear and tear, improper care, accidental damage, or misuse of the jewelry.
Warranty Claim Process:
To initiate a warranty claim, please follow these steps:
1. Contact our customer support team within the warranty period, providing your order details and describing the manufacturing fault or breakage.
2. Our team will guide you through the necessary steps and provide instructions on returning the item if required.
3. Once we receive the item and verify the manufacturing fault, we will promptly issue an exchange or store credit.
Important Considerations:
- Proof of purchase, such as an order confirmation or receipt, is required to validate the warranty claim.
- If the exact item is no longer available, we will offer a suitable alternative of similar value or provide store credit for future use.
- The warranty is non-transferable and applies only to the original purchaser.
- Any modifications or repairs performed by third parties without our authorization may void the warranty.
We believe in building long-lasting relationships with our customers, and this warranty is our commitment to your satisfaction and confidence in our jewelry. Please feel free to reach out to our customer support team info@aarialondon.com if you have any questions or need assistance with a warranty claim.
WHAT IF MY JEWELLERY IS FAULTY?
If you receive a faulty item by accident, or their are any issues with your jewellery please send us an email orders@aarialondon.com and provide us with pictures within 14 days of your order arriving.
We will then advise you to follow the returns procedure where we can offer you with a refund or exchange.
WHAT IS YOUR RETURN POLICY?
We want to ensure your complete satisfaction with your purchase from Aaria London. Therefore, we offer free UK exchanges for products within 30 days of delivery. If you wish to exchange an item for another, please email us at orders@aarialondon.com with your name, order number, and the reason for returning the item(s).We will provide you with a prepaid shipping label for the return shipment, making the exchange process hassle-free. Please note that all items should be returned in their original packaging.
However, for return and refund requests, the shipping cost will be covered by the customer. If you need to initiate a return for a refund, please follow the same process by emailing us at orders@aarialondon.com with your name, order number, and reason for returning the item(s).
Due to sanitary reasons, we regretfully cannot accept earring exchanges or returns unless they are faulty. We apologize for any inconvenience this may cause.
Important note: For international packages - if you refuse to pay the import duties and want to return the package, please be aware that refusing the package does not guarantee a refund. The package must be accepted and import duties paid for first. Afterward, you can request a return by emailing us at orders@aarialondon.com.
DO YOU HAVE AN INFLUENCER PROGRAM?
We are always on the hunt for social media influencers that align with our values! Please drop us an email at info@aarialondon.com to apply
HOW IS MY JEWELLERY PACKAGED?
Your order will arrive in a small Aaria London keepsake box and velvet pouch. All packaging is recyclable and we are proudly plastic free.
DO YOU HAVE AN AFFILIATE PROGRAM?
Check out our rewards program for ways to earn points & exclusive rewards every time you shop.
STOCKISTS & WHOLESALE
BECOME A WHOLESALER
Interested in representing Aaria? Get in touch with us by filling out our form here or contact us directly via email: info@aarialondon.com